Hey there! Happy Monday! With the holidays around the corner, there is nothing like a little tale to restore your faith in humanity– or customer service in this case.
Last month, I placed an order with J. Crew Factory. I ordered a few Christmas presents, as well as my long-lusted-after herringbone down vest. About two weeks went by, when I realized I hadn't received it and I looked up the tracking number to verify the delivery. The tracking number said it had been delivered the week before and left "at porch." As I live in an apartment building and don't have an actual porch, I immediately reached out to the office manager of our apartment complex, hoping it had been delivered to the main office. After looking in the office and at the mailboxes of every building in the complex, it was nowhere to be found. In short, it was totally swiped. It's just sad and pathetic that that happens in the first place, but luckily that is not where the story ends.
I hopped online and did a chat with J. Crew. I asked about the off-chance of my package being sent back to their warehouse if it was accidentally delivered to the wrong address. Of course, it hadn't been– but their customer service specialist not only offered me a full refund, but also reordered the items that were still left in stock at the price I had originally ordered them. Luckily, all of the gifts I had ordered were still left in stock, but my long sought after vest was completely sold out. I was happy to still get the gifts, and they were graciously overnighted to me free of charge. I was pretty amazed with their customer service, but still a little disappointed about the vest. A few days later, I hopped online and saw the vest was back in stock in my size– but at full price. I quickly got back on chat to see if they would be able to honor the price that I originally paid, knowing the chances were unlikely. By some act of God, I was put online with the exact same customer care specialist as before and she remembered me! She was able to again honor my original price and overnighted the vest to me. I gave her a glowing review post-chat and still tell the story to just about everyone I know. J. Crew's sensational customer service turned around a pretty crappy situation and helped save many Christmas gifts.
So here it is– my new beloved vest that I will be sporting for the next few frigid months. It's warm, not bulky, and jazzes up any winter outfit. And thanks to Brandie G. of J. Crew customer service, I got it for half the price.